Terms and Conditions
Man with Van Brixton Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brixton provides local and regional removal and man and van services. By making a booking, paying a deposit, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the individual, business, or organisation that makes a booking with Man with Van Brixton for removal or man and van services.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services supplied by Man with Van Brixton.
Vehicle means any van or other vehicle used by Man with Van Brixton to provide the Services.
Goods means any items, belongings, furniture, equipment, boxes, or other property that we are requested to move, handle, transport, or store as part of the Services.
Contract means the agreement between the Customer and Man with Van Brixton for the provision of Services, incorporating these Terms and Conditions and the details confirmed in the booking.
2. Scope of Services
Man with Van Brixton provides man and van and removal services for domestic and commercial Customers, typically within Brixton and surrounding areas, as well as to and from other locations as agreed in advance. The specific scope of the Services, including the number of movers, size of Vehicle, pick up and drop off addresses, and estimated duration, will be confirmed when the booking is made.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, removal of doors or windows, dismantling or reassembling specialist items, or any work that requires a qualified tradesperson. We may agree to assist with basic dismantling and reassembly of furniture at our discretion, but this is not guaranteed and may be subject to an additional charge.
3. Booking Process
Bookings can be made by the Customer by contacting Man with Van Brixton and providing full and accurate details of the required move, including:
Full collection and delivery addresses, including access details.
Preferred date and time of the move.
Approximate list and volume of Goods to be transported.
Any parking or access restrictions at either address.
Any special handling requirements or high value items.
Based on the information provided, we will offer an estimate or quotation. This may be on an hourly rate or fixed price basis, as clearly set out during booking. The Contract is formed when we confirm acceptance of your booking and you accept the quotation and any required deposit or prepayment is received.
The Customer is responsible for ensuring that all information given at the time of booking is accurate and complete. If the information provided is incomplete or inaccurate, we reserve the right to adjust the price, change the level of service, or, in serious cases, cancel the booking.
4. Prices and Payments
Our charges may be calculated as an hourly rate, a fixed price, or a combination of both, as confirmed in your booking. Prices are based on the details supplied at the time of booking and assume reasonable access and conditions.
We reserve the right to charge for:
Waiting time caused by delays not within our control, such as delays obtaining keys.
Additional labour or time required where the volume of Goods exceeds that stated at booking.
Extra mileage or additional drop off or pick up points not originally agreed.
Parking charges, tolls, congestion charges, or fines incurred due to insufficient parking arrangements made by the Customer.
Payment terms will be confirmed at the time of booking. We may request a deposit to secure your booking, with the balance payable before or on completion of the Services. Deposits are generally non refundable, except as stated in the cancellation section of these Terms and Conditions.
Payment must be made using an accepted method as advised by us at the time of booking. We reserve the right to refuse to start or continue the Services if full payment or any agreed deposit has not been received.
5. Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.
For cancellations made more than 72 hours before the scheduled start time, we may refund part or all of any deposit at our discretion, less any reasonable administrative costs.
For cancellations made within 72 hours of the scheduled start time, the deposit may be retained in full and additional charges may apply to cover our costs and loss of business.
Same day cancellations or cancellations after our team has been dispatched may be charged at up to 100 percent of the agreed price.
If you wish to change the date, time, or scope of the Services, we will endeavour to accommodate your request, subject to availability. Changes may result in a revised quote and additional charges. If we are unable to accommodate your requested changes and you decide to cancel, the cancellation terms above will apply.
We reserve the right to cancel or postpone the Services in the event of circumstances beyond our reasonable control, including adverse weather conditions, vehicle breakdown, illness, or other unforeseen events. In such cases, we will attempt to rearrange the booking at a mutually convenient time. Our liability in such circumstances is limited to the return of any deposit or payments for Services not yet provided.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate and legal parking is available for our Vehicle at both collection and delivery addresses. Any parking permits or prior permissions must be arranged in advance by the Customer.
Ensuring that access to the property is safe, clear, and reasonably free from obstruction. This includes stairways, lifts, corridors, doorways, and access roads.
Packing all Goods securely and appropriately, unless packing services have been agreed as part of the Contract. Fragile items should be clearly labelled and properly protected.
Ensuring that all Goods to be moved are ready for collection at the agreed start time, and that someone is present to supervise the move, provide instructions, and sign any required documentation.
Complying with any relevant building regulations, property rules, or time restrictions that may affect loading or unloading.
The Customer must not ask our staff to undertake any illegal or unsafe activity, and must not overload the Vehicle or request that we transport prohibited items.
7. Goods Not Accepted for Transport
For safety, legal, and insurance reasons, the following items must not be included in the Goods without our prior written consent:
Any illegal, hazardous, explosive, or flammable substances, including gas cylinders, petrol, paint thinners, fireworks, or similar items.
Perishable goods requiring refrigeration or special environmental conditions.
Animals, live plants of a sensitive nature, or any living creatures.
Cash, securities, important documents, jewellery, or items of exceptional value.
If such items are transported without our knowledge or approval, we accept no responsibility or liability for loss or damage to them, and the Customer will be responsible for any fines, damages, or losses suffered as a result.
8. Waste and Disposal Regulations
Man with Van Brixton is a removal and man and van service, not a waste disposal contractor. We do not remove general household waste, building rubble, or any items that are classified as controlled waste, unless this has been expressly agreed in advance and complies with relevant regulations.
The Customer is responsible for ensuring that any items presented for removal are lawful to transport and are not prohibited waste. Where we agree to take away unwanted items, such items will be limited to furniture, household belongings, or office items that can be lawfully disposed of or recycled through authorised channels.
We reserve the right to refuse to remove any items that we reasonably believe to be hazardous, contaminated, illegal, or otherwise unsuitable for transport or disposal. If the Customer presents such items on the day of the move, this may result in additional charges or cancellation of the Services without refund.
9. Liability for Loss or Damage
We will exercise reasonable care and skill in handling, loading, transporting, and unloading your Goods. However, our liability is subject to the following limitations and exclusions.
We are not liable for loss or damage arising from:
Inadequate or improper packing by the Customer, unless packing services were provided by us.
Normal wear and tear, gradual deterioration, or pre existing damage.
Loss of value of any items, including antiques or collectibles.
Damage to the internal workings of appliances, electronics, or mechanical items where there is no visible external damage.
Damage or loss resulting from circumstances beyond our reasonable control, such as acts of nature, traffic accidents caused by third parties, or public disturbances.
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event no later than seven days after completion of the Services. The Customer must provide evidence of the loss or damage and reasonable proof of the value of any claimed items.
Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount taking into account the proportionate value of the affected item and the overall service charge, unless a higher level of cover has been expressly agreed in writing prior to the move.
We are not liable for any indirect or consequential loss, including loss of profits, loss of business, or emotional distress arising from loss of or damage to Goods.
10. Property and Access Damage
We will take reasonable care to avoid damage to property and premises while carrying out the Services. However, the Customer acknowledges that moving large or heavy items in confined spaces carries a risk of minor damage, such as scuffs to paintwork or scratches to flooring.
The Customer is responsible for protecting floors, carpets, and walls where necessary and for informing us of any particularly vulnerable surfaces or fixtures. We are not liable for minor cosmetic damage that is an unavoidable consequence of moving Goods in or out of the premises, provided we have acted with reasonable care.
We are not responsible for any damage resulting from moving items at the Customer's express instruction against our advice, or for damage caused by structural weaknesses or defects in the property.
11. Delays and Waiting Time
While we will make reasonable efforts to arrive and complete the Services at the agreed times, all arrival and completion times are estimates and may be affected by traffic, weather, or other circumstances beyond our control. We do not accept liability for any losses arising from delays that are not caused by our negligence.
If we are kept waiting or unable to commence or continue the Services due to issues beyond our control for example, delays in gaining access, keys not being available, or Goods not being ready we reserve the right to charge waiting time at our standard hourly rate.
12. Insurance
Man with Van Brixton maintains appropriate insurance cover as required for the operation of our vehicles and the provision of removal services. Details of our insurance cover are available on request. These Terms and Conditions, including the limitations and exclusions of liability, operate alongside any insurance arrangements and do not confer any additional rights on third parties.
13. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with our team on the day where possible so that we have an opportunity to address your concerns immediately. If the matter is not resolved to your satisfaction, you should submit a written complaint as soon as reasonably practicable with full details of the issue.
We will investigate all complaints in a fair and timely manner and will work with you to reach a reasonable resolution where appropriate.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and Man with Van Brixton are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
No failure or delay by Man with Van Brixton in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of that or any other right or remedy.
These Terms and Conditions, together with the details confirmed in your booking, constitute the entire agreement between the Customer and Man with Van Brixton in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.
We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated Terms and Conditions are issued.
