Privacy Policy
Man with Van Brixton Privacy Policy
This Privacy Policy explains how Man with Van Brixton collects, uses, stores and protects personal data of its customers and prospective customers in the Brixton area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us for a quotation, you acknowledge that you have read and understood this Privacy Policy.
Scope and Responsibility
This Privacy Policy applies to all Man with Van Brixton customers, potential customers, and website or enquiry users located in the Brixton area who engage with us for removals, transport, and related services. Man with Van Brixton acts as the data controller in relation to the personal data it collects and processes for the purposes described in this policy.
Categories of Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identity and contact details such as name, title, address, postcode, and general location information for the property or collection and delivery addresses.
Contact details such as email address, and any other contact details you choose to provide when you request a quote or booking.
Service information such as details of the move, inventory lists you provide, access details, dates and times of service, special instructions, and preferred contact methods.
Payment-related information such as payment confirmations and billing records. We do not store full payment card details where payments are processed by a third-party payment provider.
Communication records such as enquiries, quotes, booking confirmations, complaints, feedback, and any correspondence between you and Man with Van Brixton.
Technical usage data where applicable, such as your interactions with our website or online forms, including date and time of visits and basic device or browser information. This is collected only to the extent necessary for security, analytics, or to provide and improve our services.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request information, request a quote, make a booking, or communicate with us about our services. This may be done via telephone, online forms, messaging, or in-person communication.
We may also collect personal data from third parties where it is relevant to your booking, for example where another person makes a booking on your behalf, or through business partners providing referral information, provided that they have obtained your consent or have a lawful basis to share your information with us.
Lawful Bases for Processing
Man with Van Brixton will only process your personal data when we have a lawful basis to do so under data protection law. The lawful bases we rely on include:
Performance of a contract: We process your personal data to provide you with quotes, manage bookings, carry out removals and transport services, take payment, and handle any related customer support or complaint handling.
Legitimate interests: We process personal data to manage and improve our business operations, ensure the safety and security of our staff and customers, prevent fraud, respond to enquiries, and maintain accurate records. We balance our legitimate interests against your rights and freedoms and only rely on this basis where your interests do not override ours.
Legal obligations: We may process and retain certain personal data to comply with legal obligations, including financial, tax, accounting and regulatory requirements.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw your consent at any time.
Purposes for Which We Use Personal Data
We use personal data for the following purposes:
To provide quotes and respond to service enquiries.
To set up, manage and carry out bookings and removals services.
To contact you about your booking, including confirmations, changes, or issues.
To process payments, handle invoicing, and manage accounts and records.
To manage our relationship with you, including handling feedback, queries and complaints.
To improve our services, including internal training, quality checks, and service planning.
To meet our legal obligations, including tax and accounting requirements.
Where permitted, to provide you with information about relevant services or offers.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Examples of processors include:
Payment processing providers who handle transaction processing and related financial services.
IT and hosting providers who support our website, systems, and data storage.
Communication and booking tools used to manage customer enquiries and bookings.
Professional advisers such as accountants or legal advisers, to the extent necessary for their services and our legal compliance.
We may also need to share your data with public authorities or regulators if required by law, or to establish, exercise or defend our legal rights.
International Transfers
Where we use processors that are located outside the United Kingdom or the European Economic Area, or that store data in such locations, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other legally recognised transfer mechanisms, to ensure that your personal data remains protected.
Data Retention
We will only retain your personal data for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, we retain customer and booking records for a period that allows us to respond to queries, handle potential disputes, comply with tax and accounting rules, and demonstrate that we have fulfilled our obligations. After the relevant retention period has ended, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage practices, and limiting personal data access to staff and processors who have a business need to know and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Brixton customers in the Brixton area, subject to certain legal limitations and exceptions. Your rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data, and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: In some circumstances, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or raise a question about how Man with Van Brixton handles your personal data, you can contact us using the usual contact methods you use for our services. We may need to verify your identity before responding to your request to ensure your data is protected.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to address your concerns first and invite you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data.
