Terms and Conditions for Man With Van Brixton

These Terms and Conditions set out the basis on which Man With Van Brixton provides removal, transport, loading, unloading, and related moving services. By making a booking, the customer agrees to be bound by these terms. These conditions are intended to create clarity around the service, pricing, responsibilities, cancellations, and legal obligations that apply to every van hire and moving service arranged through our company.

The agreement applies to domestic and commercial customers, including one-off moves, multi-item transport, student moves, small office relocations, collection and delivery work, and other general moving services. We reserve the right to refuse any booking that cannot be performed safely, lawfully, or within our operational capacity. For the avoidance of doubt, any reference to Man With Van Brixton also includes our drivers, contractors, and representatives acting on our behalf.

These terms should be read carefully before confirming a booking. If any customer requires a written clarification before proceeding, that clarification must be requested in advance and confirmed in writing by us. In the event of any conflict between these terms and any informal discussion, written confirmation issued by us will take priority. Nothing in these terms affects any rights that cannot be excluded under UK law.

1. Booking Process

Bookings for Man With Van Brixton services are usually made following an enquiry and quotation. A quotation may be based on information supplied by the customer, including the number of items, access conditions, floor level, parking restrictions, loading time, and any special handling requirements. Quotes are prepared in good faith, but they are subject to revision if the information supplied is incomplete, inaccurate, or changes before or during the job.

To secure a booking, the customer may be required to provide the following details: collection and delivery addresses, preferred date and time, item list, access information, and any relevant parking or building restrictions. We may also ask for photographs or additional information where this helps us to estimate the job properly. A booking is only confirmed once we have accepted the request and, where applicable, received any deposit or prepayment requested.

Customers are responsible for ensuring that the booking details are accurate. If a vehicle cannot park reasonably close to the property, if access is restricted, or if the load exceeds what was described, additional charges or revised service arrangements may apply. We may decline to proceed if safe operation is not possible. The customer should ensure that somebody authorised to make decisions about the move is available at the start and, if necessary, at the end of the job.

2. Service Scope and Customer Responsibilities

The services provided by Man With Van Brixton may include loading, transit, unloading, and, where agreed, the dismantling or reassembly of furniture. Unless expressly stated in writing, we do not provide packing materials, specialist packing, export packing, disposal of items, or storage services. Any item requiring special care, including antiques, glass, artwork, pianos, electronics, or heavy equipment, must be disclosed in advance.

Customers must ensure that items are properly prepared for transport. This includes securing loose components, emptying appliances where appropriate, defrosting fridges or freezers if required, and removing dangerous or prohibited contents. We are not responsible for damage caused by poor packing, unsuitable containers, inadequate wrapping, or the inherent fragility of items, unless such damage is caused by our proven negligence. The customer must also ensure that all items are legally owned or lawfully possessed.

Customers must arrange any necessary permissions, permits, lift access, site access, or parking permissions unless we have expressly agreed to do so in writing. If waiting time is caused by the customer, by building access issues, or by the absence of the customer or their representative, we may charge for delays. Where access conditions materially differ from those described at booking, we reserve the right to adjust the price, vary the service, or cancel the job if completion is not reasonably possible.

3. Payments, Deposits, and Charges

Payment terms for van with man services Brixton will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion, depending on the type of job and the level of risk involved. Unless otherwise agreed, all charges are calculated on the basis of the quoted service, the time spent, the number of workers required, and any additional costs incurred through delay, waiting, or changes to the original instructions.

Additional charges may apply where the job takes longer than expected, access is more difficult than described, extra loading or unloading is needed, there are multiple trips, or additional services are requested on the day. Parking charges, tolls, congestion-related charges where applicable, and any other reasonable third-party costs may be passed on to the customer if they were not included in the original quotation. Any estimate given verbally should be treated as approximate unless confirmed in writing.

Unless otherwise agreed, invoices are payable immediately upon completion of the service. If payment is not received when due, we may charge interest and recover reasonable costs incurred in collecting the debt, to the extent permitted by law. We reserve the right to suspend further services, retain goods only where lawful, or take any other reasonable action available to us if payment is overdue. Any dispute about an invoice must be raised promptly and must not delay payment of the undisputed amount.

4. Cancellations and Rescheduling

Customers may request a cancellation or change of date, but any such request should be made as early as possible. The closer a cancellation is made to the scheduled service date, the more likely it is that a charge will apply. A cancellation fee may be deducted from any deposit or charged separately where the time slot has been reserved and cannot reasonably be reallocated.

If the customer cancels after the team has been dispatched, has arrived at the collection address, or is otherwise ready to commence work, a proportion of the quoted fee may still be payable. This reflects the time allocated, travel costs, and operational commitment already made. If the customer is not present at the agreed time and no reasonable communication has been made, we may treat the booking as cancelled by the customer and charge accordingly.

We may reschedule a booking where necessary due to vehicle breakdown, staff absence, severe weather, traffic disruption, safety concerns, or other events beyond our reasonable control. Where we must cancel or delay a booking, we will aim to notify the customer as soon as reasonably possible and offer an alternative date where available. Our liability for cancellation due to circumstances beyond our control is limited to the refund of any amount paid for the affected service, unless the law requires otherwise.

5. Liability, Risk, and Insurance

We will take reasonable care when carrying out the service, but our liability is limited to losses directly caused by our negligence and only to the extent permitted by law. We are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, or business interruption. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

The customer must notify us of any pre-existing damage before the move begins where this is relevant to the handling of an item or property. We are not responsible for damage caused by unavoidable movement of items in transit where items were not properly packed, secured, or disclosed. Where we are asked to move items through tight access, stairs, or awkward spaces, the customer accepts that minor scuffs or surface marks may arise despite careful handling, unless caused by avoidable negligence.

Our insurance arrangements are intended to support our business operations, but they do not automatically cover every type of item or circumstance. Customers are responsible for arranging their own insurance for high-value goods, fragile items, or items of special sentimental value if they consider this necessary. Claims for damage must be reported promptly and supported by reasonable evidence. We may inspect the item, the packaging, and the location before assessing any claim.

6. Waste Regulations and Prohibited Items

Customers must comply with all applicable UK waste regulations when using Man With Van Brixton for disposal-related or clearance-related work. We will only transport or handle waste where it is lawful to do so and where the nature of the material has been accurately described in advance. If a job involves waste removal, the customer must disclose the type and quantity of waste, and must not include any controlled or hazardous material without our written consent.

We do not accept items that are illegal, dangerous, toxic, explosive, flammable, corrosive, or otherwise unsuitable for transport in a standard removal vehicle unless special arrangements have been made in advance and all legal requirements are met. This includes, by way of example, asbestos, medical waste, chemicals, gas canisters, fireworks, solvents, and similar restricted materials. The customer remains responsible for the legality of any items presented for transport.

Where waste is collected as part of a service, the customer must ensure that the waste transfer is lawful and that all necessary information has been supplied accurately. We may refuse to load or transport waste that does not comply with legal requirements or that appears contaminated, mixed with hazardous materials, or improperly described. If prohibited waste is discovered during the job, we may stop work immediately and charge for time spent and any reasonable costs incurred. The customer may also be liable for losses, penalties, or disposal costs arising from incorrect disclosure.

7. Delays, Access, and Force Majeure

We are not responsible for delays caused by traffic, road closures, severe weather, accidents, police action, acts of third parties, or other events beyond our control. Likewise, we are not liable where the customer, a landlord, a building manager, or another third party prevents or delays access. If the service is delayed for reasons outside our control, we may continue to charge on a time basis where the vehicle and staff are required to remain available.

If the delay or interruption makes completion impractical on the day, we may agree a revised schedule. In some cases, the job may need to be paused and resumed later, or carried out in multiple visits, which may create further charges. Customers should ensure that all necessary keys, codes, passes, and access arrangements are in place before the agreed start time. Any failure to do so may affect our ability to complete the service within the quoted time or price.

We shall not be responsible for any failure to perform, or delay in performing, any of our obligations where such failure or delay results from a force majeure event. Force majeure includes events such as natural disaster, fire, flood, epidemic, government restrictions, industrial action, or major transport disruption. Where a force majeure event occurs, our obligations will be suspended for the duration of the event to the extent affected.

8. Complaints and Claims Procedure

Any complaint should be raised as soon as reasonably possible after the service has been delivered, and in any event within a reasonable time. Customers should provide clear details of the issue, together with photographs or other evidence where appropriate. This helps us investigate the matter fairly and efficiently. Where a claim relates to damage, the customer should avoid using or disposing of the item before we have had a reasonable opportunity to inspect it.

We will assess complaints in good faith and may request further information before responding. If a problem can be resolved by repair, partial refund, replacement contribution, or another proportionate remedy, we may offer that solution where appropriate. Any remedy offered is without prejudice to our right to reject claims that are unsupported, outside the scope of our liability, or not made in a timely manner.

Nothing in these terms prevents the customer from exercising statutory rights where applicable. However, complaints must not be used as a reason to withhold payment of undisputed charges. If a dispute cannot be resolved directly, the parties may consider mediation or another lawful alternative dispute resolution method before commencing court proceedings.

9. General Terms

We may update these Terms and Conditions from time to time to reflect changes in law, operations, or service structure. The version in force at the time of booking will apply to that booking unless a change is required by law. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in force.

Failure by us to enforce any right or provision under these terms does not constitute a waiver of that right or provision. No person other than the customer and us shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly agreed in writing. These terms form the entire agreement between the parties in relation to the booked service.

The customer may not assign or transfer their rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for business purposes, provided the customer???s rights are not materially reduced. Any notices required under these terms should be provided in writing through the agreed booking or administrative process.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. This applies whether the claim concerns payment, cancellation, liability, or any other matter arising from the service.

By confirming a booking with Man With Van Brixton, the customer acknowledges that they have read, understood, and agreed to these terms. If the customer is booking on behalf of another person or business, they confirm that they have authority to do so and that the person or business will be bound by these terms. It is the customer???s responsibility to ensure that all relevant parties are aware of the conditions affecting the booking.

These Terms and Conditions are designed to support a fair, efficient, and lawful service relationship. They reflect the practical realities of transport work while protecting both the customer and the provider. If any part of the service requires a separate written agreement, that agreement will operate alongside these terms only to the extent stated. For all other matters, these terms shall apply in full.